FAQ’S
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General Car Rental Questions
How do I book a car rental online?
You can find out how to hire a car here, pick a car online, confirm dates and then proceed to book.
What documents do I need to rent a car?
Driving license which is valid, credit card, and sometimes, might be asked to present some other valid IDs, depending on the case.
Can I rent a car without a credit card?
A credit card is the main requirement but sometimes locations accept debit cards with terms.
What is the minimum age to rent a car?
The standard is 21, and also may differ by location and vehicle type. There will be a cost for under fee
What forms of payment are accepted for renting a car?
At most rental locations, major credit cards, some debit cards, and corporate accounts can be used. Payment must be made in full for rentals in cash.
What are your driver’s license requirements for renting in Canada?
A national driving license issued by a government authority is required for local drivers, while an International Driving Permit (IDP) might be required for international guests.
Is a car rental deposit required?
Yes, there is an extra charge payable as a refundable security deposit. It varies with car types and locations.
Can I add an additional driver to my rental?
Yes, that is possible; an additional driver charge still applies, though. Age restrictions and license details should be met.
If I'm a person with a disability and do not have a driver’s license, can I rent a car?
If a licensed driver accompanies you, yes.
How do I change or cancel my reservation?
Contact customer support for assistance.
I just had an accident and need a car while my vehicle is being repaired. What do I do?
Contact your insurance provider or book a rental directly with us.
I would like to keep my rental vehicle for a few days longer; is that possible?
Yes, it is allowed provided that an agreement be reached with the station and possibly extra charges paid for the extra days.
Can I pay for the rental of a car for another individual?
Yes, you can, but the guest being rented-and-paying must meet all rental requirements and show a valid ID and driver’s license.
I want to return my car early; is there a penalty?
Yes, there are early return penalties and it also depends on the situation
Will there be an additional charge if I return the rental vehicle late?
Yes, there will be additional late return charges if cars are returned late.
Do I need to refuel the vehicle before returning? Can I pre-pay for fuel?
Yes, refueling is required, although a pre-paid fuel service is available as well.
Where can I learn more about car sales?
You should either refer to our website or speak accordingly with the sales department for the details about one of the highest sales-service cars.
Are there any specific instructions for pets?
Pleased to inform you that pets are welcome on board, but cars need to be returned clean to save cleaning fees for yourself.
Pickup and Drop-off Questions
Can I pick up and drop off the car at different locations?
Yes, you may rent cars for one-way trips; however, additional charges might be applicable.
What are the pickup and drop-off hours at your locations?
The site working hours may vary with location; please refer to the website or contact us for further information.
Can I modify my pickup or drop-off location after booking?
Yes, in cases where required, changes may still be possible and are subject to availability and added costs.
What should I do if I’m late for my car pickup?
Please, on delaying pick up from our side, notify us urgently. Fail to do so and additional fees could be charged additionally for pickup after regular business hours pickup.
Can someone else pick up or drop off the rental car for me?
For insurance purposes, the rental contract will be enforced, thereby only certain people recorded as allowed drivers on the rental agreement can do so.
What should I do if I can’t find the drop-off location?
Nevertheless, it is recommended that you call or write so that our associates are able to provide you with a step-by-step guide.
Is it possible to extend the rental period during my trip?
Certainly, an extension may be organized. However, this is for certain that we must have ample notification to pull off warranting such an extension.
Can I drop off the car at a different time than originally planned?
Should customers arrive either early or late, this may affect prices or availability of service.
Can I inspect the car at the drop-off location?
Surely! The representative will thoroughly inspect the car upon return to know that everything is alright.
What are the most popular pickup and drop-off locations in Georgina and Sutton?
We have heavy business out of our Sutton, Keswick, and Richmond hill locations.
Can I rent a car and have it delivered to my hotel?
Delivery service may be considered upon request by the customer; therefore, the customer needs only ask for it.
How do I return the rental car if the office is closed?
Use the designated after-hours drop-off location and follow our return instructions. Cost may apply
Vehicle Types and Features
What types of vehicles are available for rent?
We have sedan, SUV, minivan, truck, and luxury vehicles.
Do you offer cargo vans for small businesses?
We do offer cargo vans suitable for business and possible personal use.
What are the two most common body types of vehicles?
Sedans and SUVs are the most popular vehicles.
Do you have electric or hybrid vehicles available for rent?
Availability may vary; please contact us concerning these avenues.
Can I rent a vehicle for large groups or family trips?
Yes, certainly; minivans and SUVs are also available to cater to your big group.
Do your rental vehicles come with GPS systems?
GPS is available as an optional add-on.
Are child seats available with car rentals?
Yes, child seats are available upon request; just let us know while booking.
Can I rent a vehicle for a same-day trip?
Yes, given the availability of that car on that day.
Pricing and Discounts
How can I find the cheapest car rental deals?
Check out the promotions on our webpage, book ahead of your time, and compare prices.
Do you offer discounts for long-term car rentals?
Yes, we have special long-term rates; you can talk to us about it.
Are there any hidden fees in car rentals?
No, all charges will be explained in great detail; some may charge extra for optional services.
Do you offer discounts for first-time renters and long-term car rentals?
Yes, special discounts are offered for first-timers and long-term renters who claim other benefits.
Do you have loyalty or reward programs for frequent renters?
Yes, there is a program for happy renters looking forward to some good rent back bonuses.
Do you charge extra for additional drivers?
Yes, a small fee
Are there additional fees for peak season rentals?
During such times, the rental rates may actually be exaggerated a little due to the demands of the masses.
Do you offer any last-minute car rental deals?
Yes, last-minute deals may be available; check our website or call for details.
Insurance and Policies
Do I need insurance to rent a car?
If renting a car, basic insurance comes with the package, or, additional coverage is advised for more protection.
What happens if I damage the rental car?
In the case of damage arising to the car that is not covered by insurance or damage waiver, the client may become responsible for relevant costs.